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Trust & Efficiency

Terms of Service

Effective Date: May 1, 2026 · Last Updated: May 1, 2026

These Terms of Service (“Terms”) govern your use of mygentic.io, the MyGentic applications, and our related products, software, and features (together, our “Services”). These Terms are a contract between you and MyGentic, LLC, an Arizona limited liability company (“MyGentic,” “we,” “us,” or “our”), and they include our Usage Policy. By accessing or using the Services, you agree to these Terms. Please also read our Privacy Policy, which explains how we collect and use personal data.

MyGentic operates a personal context layer for artificial intelligence. We store the profile, preferences, memory, and history that make up your personal context, connect to the third party tools and data sources you authorize, and route that context together with your requests to third party AI model providers, so the AI tools you use can respond with knowledge of you. We are not an AI model developer, and the AI responses delivered through the Services are generated by third party model providers acting as our service providers.

Minimum age

You must be at least 18 years old, or the minimum age required to consent to use the Services in your location if higher, to use the Services.

Your account

To use the Services, you must create an account and provide accurate, current, and complete information. You agree we may use your account information to communicate with you about the Services, and that such communications satisfy any requirement for legal notices. You are responsible for all activity under your account.

Credentials and connections

You may not share your account credentials or make your account available to anyone else. You are responsible for safeguarding the credentials and access tokens used to connect third party tools and data sources to the Services, and you agree to notify us immediately at support@mygentic.io if you become aware of unauthorized access to your account. You may close your account at any time.

Additional terms

Some features may require you to accept additional or supplemental terms. Those terms supplement these Terms for the relevant feature, and if there is a conflict, the supplemental terms govern for that feature.

You may access and use the Services only in compliance with these Terms, including our Usage Policy, and any guidelines or supplemental terms we post. You are responsible for all activity under your account. You may not, and may not help anyone else, use the Services:

  • In any way that violates applicable law or regulation, including export and sanctions laws;
  • To develop any product or service that competes with the Services, including to train any AI or machine learning model, or to resell the Services, without our prior written permission;
  • To decompile, reverse engineer, or disassemble the Services, or otherwise reduce them to human readable form, except where this restriction is prohibited by law;
  • To crawl, scrape, or harvest data from the Services other than as permitted by these Terms;
  • To gain unauthorized access to any system, account, or data, including misusing the connections you make to third party tools and sources, or to deceive any person;
  • To infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person;
  • To access the Services through automated or non human means except where we expressly permit it;
  • To rely on the Services to buy or sell securities or to give or receive advice about securities, commodities, or other financial products, as MyGentic is not a broker dealer or a registered investment adviser; or
  • To engage in conduct that restricts others from using the Services, or that we reasonably believe exposes us or others to liability or harm, including reputational harm.

You also must not abuse, harm, interfere with, or disrupt the Services, including by introducing malware, spamming, denial of service activity, or bypassing our security or protective measures.

4. Your Content, Outputs, and Actions

Definitions

You interact with the Services by submitting requests, prompts, context, and other content (“Inputs”). The Services return synthesized responses (“Outputs”) and may take actions on your behalf, such as software interactions, data processing, or steps performed by agents you build (“Actions”). Inputs and Outputs together are your “Materials.”

Your rights and responsibilities

You are responsible for your Materials and your Actions. By submitting Inputs or directing Actions, you represent that you have all rights and permissions necessary for us to process them and provide the Services, including to access connected tools and sources and to share content at your direction. As between you and MyGentic, and to the extent permitted by law, you retain whatever rights you have in your Inputs, and we assign to you whatever rights we have in your Outputs.

Outputs come from third party models

Outputs are generated by third party AI model providers. We do not control and cannot guarantee the rights, originality, or accuracy of model generated Outputs, and your rights in Outputs may also be subject to the applicable model provider terms. Outputs that are not unique to you may be generated for other users.

Reliance on Outputs and Actions

Artificial intelligence is a developing technology that is still improving in accuracy, reliability, and safety. You acknowledge that Outputs may be inaccurate or incomplete even when they appear convincing, that Actions may not operate as intended, and that you should independently verify Outputs and Actions before relying on them. Outputs may not reflect MyGentic’s views.

Our use of your Materials

We use your Materials to provide, maintain, secure, and improve the Services for you, including to build your context profile and to route requests for synthesis. We do not use your Materials to train foundation models, and we do not sell your Materials. Third party model providers process your Inputs and Outputs under their own terms to return responses, and we select providers whose terms, where available, prohibit using submitted content to train their models.

Expert Brains is a marketplace where independent third party publishers offer knowledge brains that you can license individually. Brains are third party content. The publisher, not MyGentic, is responsible for the accuracy, quality, and lawfulness of its brain, and we make no warranty about any brain. When you license and activate a brain, the Services use it to help synthesize responses to your requests.

Licensing and activation

License and run as many as you like. You may license any number of Expert Brains, on any tier, and you are billed for each until you cancel it. There is no limit on how many you can run at the same time. Only active brains connect and respond, and you choose which are active. Brain fees, model tier, and any free trial are described at the point of licensing.

Brain trials

Where offered, a brain free trial runs on its own clock, requires a payment method, is limited to one per user per brain, and automatically converts to a paid license unless you cancel before it ends.

Removal

We may remove or suspend a brain that violates these Terms, our Usage Policy, applicable law, or our publisher agreements, or that we reasonably believe may cause harm.

14-Day Satisfaction Guarantee

Use the Industry Rockstar Brain for 14 days. If you’ve completed onboarding and it hasn’t delivered a real leap in your AI output, we’ll refund your payment. Full terms & conditions.

We welcome feedback, including suggestions and ratings of Outputs. You have no obligation to give feedback, but if you do, you agree we may use it without restriction or obligation to you. If you rate a specific Output, we may store the related session so we can understand your feedback.

Fees and billing

Access to the Services and certain features requires payment of the fees described at sign up or on our pricing page. By providing a payment method, you authorize us and our payment processor to charge it for applicable fees and taxes, including on a recurring basis where the plan is recurring. Except as required by law or expressly stated, fees are nonrefundable.

Subscription tiers

We currently offer Free, Personal, Professional, and Power subscription tiers, with monthly and annual billing options. Brain licenses are billed separately and in addition to your subscription. We may change tiers, features, and pricing, and we do not guarantee that any particular feature will always be available.

Trials

Where we offer a free trial of a subscription, it converts to a paid subscription unless you cancel before the trial ends. Brain trials are governed by Section 5. The Industry Rockstar Brain 14-day satisfaction guarantee is governed by Section 6.

Automatic renewal

Paid subscriptions automatically renew at the end of each term, and your payment method is charged for the next term, until you cancel. We will tell you the term length at sign up.

Cancellation

You may cancel at any time through your account or by contacting support@mygentic.io. To avoid charges for the next term, cancel before the current term ends. Cancellation stops future renewals, your access continues through the end of the period you have paid for, and prior fees are not refunded except as required by law. If you subscribed through an app store or other distributor, that distributor’s billing and cancellation terms apply instead.

Price changes

We may change subscription fees. We will give you advance notice of an increase, and the new fee applies on your next renewal. If you do not accept it, you may cancel before the renewal.

Additional cancellation rights

If applicable law in your location gives you a statutory right to cancel within a set period after purchase, that right applies in addition to the above, and we will honor it as required by law.

The Services connect to and operate alongside third party content, tools, and services, including the AI front ends you use, the data sources you connect, the model providers that generate Outputs, and Expert Brains publishers (“Third Party Content”). We do not control Third Party Content and are not responsible for it. Your use of Third Party Content is at your own risk and subject to the third party’s own terms and privacy policies.

Third Party Content, including brain content and content from connected sources, is the responsibility of the party that provides it. We are not obligated to host or serve any Third Party Content. If you believe Third Party Content violates these Terms, our Usage Policy, or the law, you can report it to us. If we become aware that Third Party Content infringes a third party’s rights, breaches these Terms or our Usage Policy, or may cause harm, we may remove it or take it down, using algorithmic or human review where appropriate.

We may provide manual or automatic updates to our software and applications (“MyGentic Software”) without advance notice. MyGentic Software may include open source components. If these Terms conflict with any open source or other third party license that applies to a portion of the MyGentic Software, that license governs as to that portion to the extent of the conflict.

The Services are owned and operated by us and our affiliates, licensors, and service providers (collectively, “Providers”). We and our Providers retain all rights, title, and interest, including intellectual property rights, in and to the Services. Except for the rights to access and use the Services expressly granted in these Terms, you receive no right, title, or interest in the Services.

We work hard to provide a good service and to improve it, but there are things we cannot guarantee. We use capital letters below to make sure you see them.

YOUR USE OF THE SERVICES, MATERIALS, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE AND OUR PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, NON INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THE OUTPUTS OF THIRD PARTY AI MODELS, THE CONTENT OF EXPERT BRAINS, OR THE AVAILABILITY OR PERFORMANCE OF ANY THIRD PARTY TOOL OR SERVICE YOU CONNECT.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MYGENTIC, OUR PROVIDERS, OR OUR OR THEIR RESPECTIVE AFFILIATES, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE “MYGENTIC PARTIES”) BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF A MYGENTIC PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE MYGENTIC PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR ACCESS TO THE SERVICES IN THE SIX MONTHS BEFORE THE CLAIM AROSE AND ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICES WITHOUT THEM.

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE MYGENTIC PARTIES FROM AND AGAINST ALL LIABILITIES, CLAIMS, DAMAGES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; YOUR USE OF THE SERVICES, THE MATERIALS, OR THE ACTIONS; YOUR FEEDBACK; YOUR VIOLATION OF LAW OR ANY THIRD PARTY RIGHT; AND ANY FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACT BY YOU OR YOUR AGENTS. WE MAY ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH CASE YOU AGREE TO COOPERATE WITH US.

Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of certain damages, so some or all of these disclaimers and limitations may not apply to you. Our Providers are intended third party beneficiaries of this Section 13.

Changes to the Services

The Services will change over time. We may add or remove features, change capacity, or modify, suspend, or discontinue the Services or your access, in whole or in part, at any time. We will try to give reasonable notice before discontinuing a Service, except where urgent situations (such as preventing abuse, meeting legal requirements, or addressing security or operability issues) make notice impractical. We are not liable for any change, suspension, or discontinuation.

Changes to these Terms

We may revise these Terms from time to time, for example to reflect changes to the Services or pricing, for legal or security reasons, or to promote safety. If you continue to use the Services after we post updated Terms or otherwise notify you, you accept the updated Terms. If you do not accept them, you must stop using the Services.

Entire agreement

These Terms, together with any terms incorporated by reference, are the entire agreement between you and us regarding the Services.

Termination

You may stop using the Services at any time. We may suspend or terminate your access at any time, without notice, if we believe you have breached these Terms or we must do so to comply with law. We may also terminate accounts that have been inactive for over a year and are not on a paid plan, with notice. If we terminate a paid subscription without cause, we will refund the unused, prepaid portion on a pro rata basis. Upon termination, we may delete Materials associated with your account. Sections 4, 7, 8 (for amounts owed), and 11 through 14 survive termination.

Severability and waiver

If any provision of these Terms is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later.

Assignment

You may not assign these Terms without our prior written consent. We may assign them without restriction.

Use of our brand

You may not use our name, logos, or trademarks without our prior written permission, except to identify the Services as permitted. To request permission, email legal@mygentic.io.

Export controls and sanctions

You may not use or provide access to the Services in violation of U.S. export control or sanctions laws, including to embargoed countries or restricted parties. You represent that you and anyone using the Services through your account are not subject to such restrictions.

Legal compliance

We may comply with governmental, court, and law enforcement requests relating to the Services, and we may report information from or about you to law enforcement where we believe it is appropriate or required.

Equitable relief

You agree that a breach of Section 3 (Use of the Services) would cause irreparable harm for which money damages are inadequate, and that we are entitled to seek injunctive relief without the need to post a bond or prove actual damages.

Governing law and forum

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules. You and MyGentic agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state courts located in Maricopa County, Arizona, or the United States District Court for the District of Arizona, and you and MyGentic consent to the personal and exclusive jurisdiction of those courts.