Welcome to the MyGentic Support Center. Whether you are building your personal context layer, connecting data sources, or routing context to Claude, ChatGPT, Gemini, and other AI tools, we are here to help you get the most from the platform.
Browse the sections below for common questions and step-by-step guidance. If you cannot find what you need, scroll to the bottom of this page or use the contact section to reach our support team directly.
Contact & Support Information
Our primary support channel is email. When you write in, include the email address associated with your account and a brief description of the issue. Screenshots and the approximate time the problem occurred help us investigate faster.
General support
For product questions, troubleshooting, billing inquiries, and feature guidance:
Email: support@mygentic.io
Privacy & data requests
For privacy questions, data access, correction, or deletion requests:
Email: privacy@mygentic.io
Security concerns
To report a suspected security vulnerability or unauthorized account access:
Email: security@mygentic.io
What to include in your message
- Your account email address
- A clear description of what you expected and what happened instead
- The feature or page where the issue occurred (for example Sage, Context Atlas, or a connected AI tool)
- Your browser and device type, if relevant
- Screenshots or error messages, if available
Frequently Asked Questions
What is MyGentic?
MyGentic is a personal context layer for AI. It stores your profile, preferences, memory, and history in one coherent layer, then routes that context to the third party AI tools you already use so every conversation can start with knowledge of you.
How do I build my context?
You can build context in several ways: answer onboarding prompts, chat or speak with Sage (our AI interviewer), import a resume or professional profile, or connect authorized data sources. Everything flows into your Context Atlas, where you can review, edit, and scope each dimension.
Which AI tools does MyGentic work with?
MyGentic connects to major AI endpoints including Claude, ChatGPT, Gemini, and Perplexity. See our Works With page for the current list of supported integrations.
Does MyGentic train AI models on my data?
No. MyGentic does not build or train foundation models, and we do not use your personal data or content to train models. When you generate a response, your context and inputs are transmitted to third party model providers acting as our service providers under terms that prohibit using your content for training, where available.
Can I export or delete my data?
Yes. You can export your context at any time and delete individual items or your entire account through Data Controls in the product. For additional requests, contact privacy@mygentic.io.
How does billing work?
Subscription plans and pricing are listed on our Pricing page. Billing is processed through our payment provider; we do not store full payment card numbers. For billing questions, email support@mygentic.io from your account email.
What are Expert Brains?
Expert Brains are curated knowledge packages from domain experts that layer onto your personal context. When you activate a brain, MyGentic uses it to help synthesize responses. Browse available brains in Expert Brains or try Industry Rockstar, our flagship domain expert brain.
Account & Login Help
Account creation and sign in are managed through our authentication provider. If you are having trouble accessing your account, try the steps below before contacting support.
I cannot sign in
- Confirm you are using the same email address you registered with.
- Check your spam or promotions folder for a sign-in or verification email.
- Clear your browser cache and cookies, or try a private browsing window.
- Disable browser extensions that may block authentication pop-ups.
I forgot which email I used
Search your inbox for messages from MyGentic or mygentic.io. If you still cannot locate your account, email support@mygentic.io with any alternate emails you may have used and we will help locate your account.
I want to change my email or close my account
You can update account details in your profile settings. To delete your account and associated context, use the account deletion option in Data Controls or email support@mygentic.io. Deletion is permanent and cannot be undone.
I suspect unauthorized access
If you believe someone else has accessed your account, change your password immediately through your authentication provider, revoke any active data connections in Data Controls, and email security@mygentic.io so we can investigate.
Security & Privacy Assistance
MyGentic is designed with privacy and control at the center. You decide what context to include, which AI tools can access it, and which data sources to connect.
Managing your data
Visit Data Controls to scope context per AI and per dimension, disconnect tools and data sources, export your profile, or delete items. You can revoke any connection at any time, which stops further access to that source.
Understanding what is shared
When you send a request through MyGentic, only the context relevant to that request is routed to the model provider generating your response. Token Compaction helps limit what is sent, reducing cost and exposure. Read our Privacy Policy for full details on collection, use, and disclosure.
Reporting harmful or inaccurate outputs
If an AI response is inaccurate, biased, or violates our Usage Policy, use the in-product reporting controls where available or email support@mygentic.io with the session details. We review reports and take action as appropriate.
Privacy rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data. See Rights and Choices in our Privacy Policy, or email privacy@mygentic.io to exercise your rights.
Technical Troubleshooting
If something is not working as expected, these steps resolve most common issues.
Context is not appearing in AI responses
- Confirm the AI tool is connected and authorized in Works With or your integration settings.
- Check Data Controls to ensure the relevant context dimensions are scoped for that AI.
- Verify connected data sources are active and have not been revoked at the third party.
- Try a fresh session after saving changes in Context Atlas.
A data connection failed or stopped syncing
- Open Data Connections and check the connection status.
- Disconnect and reconnect the source to refresh authorization tokens.
- Confirm the third party service is operational and your credentials are still valid.
- Review any scope or permission changes required by the connected provider.
Sage voice or chat is not responding
- Check your internet connection and try refreshing the page.
- For voice features, confirm microphone permissions are enabled in your browser.
- Switch between voice and chat to isolate the issue.
- If the problem persists, note the time of the error and contact support.
Slow performance or errors
- Refresh the page or sign out and back in.
- Try a different browser (we recommend the latest version of Chrome, Firefox, Safari, or Edge).
- Disable ad blockers or privacy extensions temporarily to rule out interference.
- Check status.mygentic.io for any ongoing service incidents.
Browser extension issues
If you use the MyGentic browser extension, ensure it is updated to the latest version and that you are signed in with the same account as the web app. Reload the extension from your browser’s extension manager if context is not injecting as expected.
Response Time & Availability
We aim to respond to all support requests within one business day. Most inquiries are resolved within 24–48 hours during weekdays (Monday through Friday, U.S. Eastern Time).
Priority handling
Security reports and account access issues are prioritized. If your issue involves a suspected breach, unauthorized access, or a critical service outage, mark your email subject line with [Urgent] and send it to security@mygentic.io or support@mygentic.io as appropriate.
Service status
For real-time information about platform availability and scheduled maintenance, visit our status page at status.mygentic.io. We post updates there during incidents and planned maintenance windows.
Holidays and weekends
Support volume may be lower on weekends and U.S. federal holidays. We still monitor urgent security issues around the clock, but general inquiries received outside business hours may take longer to address.
Help Resources & Guidance
These pages and product areas cover the most common topics in depth. Start here before opening a support ticket.
Product guides
- How It Works — the seven domains and fifty fields behind your context
- Context Atlas — visualize, edit, and scope everything your AI knows
- Data Connections — connect email, calendar, messaging, and more
- Sage — build context through voice or chat interviews
- Agent Builder — create personal agents grounded in your context
- Data Controls — per-AI scope, export, and deletion
- Token Compaction — send only what’s relevant to lower costs
Policies & legal
- Privacy Policy — how we collect, use, and protect your data
- Terms of Service — agreement governing use of the Services
- Usage Policy — acceptable use standards and guidelines
In-product help
Signed-in users can access contextual help throughout the app. Look for tooltips, guided tours on first visit, and the feedback controls on AI outputs. Sage can also answer questions about how to use MyGentic during an onboarding or help session.
Contact Us
Couldn’t find the answer you were looking for? Our team is ready to help.
MyGentic, LLC
General support: support@mygentic.io
Privacy requests: privacy@mygentic.io
Security reports: security@mygentic.io
We read every message and will follow up as quickly as we can.